Guest-Friendly Summary

No refundable damage or security deposit is collected for this reservation. Management obtains a third-party Property Damage Protection Plan for the reservation for Guest’s benefit. For eligible accidental physical damage that occurs during the stay and is accepted under the Plan, Guest’s payment responsibility is waived up to $1,500 per item or an aggregate of $3,000 per reservation. The Plan cost is already included in the Total Price shown at checkout. It is not an extra deposit or a surprise charge added later.

What the $3,000 protection does not cover. The protection covers only accidental damage. It does not erase responsibility for intentional or reckless damage, theft or missing items, carpets or flooring, smoke or pet damage, excessive cleaning or stains, prohibited activity, government or association fines, loss of use, or damage above $3,000. The Plan terms control eligibility.

Please report accidents promptly. Tell Management as soon as possible and before checkout when practical. Prompt reporting helps Management make a claim and helps protect Guest from a charge for covered accidental damage.

The essentials. Only registered guests may stay overnight. No parties or unapproved events. Follow the listed parking limit and quiet hours. No smoking or vaping in or near the home, balconies, or patios. Pets require written approval, except service animals and other assistance animals when required by law.

Full Agreement Terms

1 Reservation and Short Term Use

Management grants Guest a temporary, revocable license to occupy the Property only for the dates, times, and people shown in the Reservation Details. The Property may be used only for lawful short-term lodging. This is not a sale, timeshare, vacation club, long-term lease, or promise of renewal. Guest may not assign the reservation or sublet any part of the Property. The stay may not exceed 30 consecutive nights, unless Management and Guest sign a separate written agreement reviewed for the applicable tenancy rules.

2 Minimum Age and Accurate Booking Information

The person completing checkout must be at least 25 years old, must be an authorized signatory if booking for a company, and must occupy the Property throughout the stay unless Management agrees otherwise in writing. Guest must provide accurate identity, occupancy, pet, vehicle, and contact information. A reservation obtained through a material misrepresentation may be canceled, entry may be denied, or occupancy may be terminated as permitted by law. Management may retain amounts already paid only to the extent allowed by the cancellation policy and applicable law.

3 Price and Payment

The Total Price displayed at checkout includes every mandatory charge imposed by Management. Government-imposed taxes may be shown separately. Optional services selected by Guest, such as approved pets or pool heating, are shown separately before Guest confirms them.

For a reservation made more than 14 days before arrival, 50 percent is due at booking, and the balance is due 14 days before arrival. The full balance is due at booking for a reservation made within 14 days of arrival. Management may accept payment by card or check where offered. If Management does not receive a required payment when due, Management may cancel after giving any notice required by law.

4 Cancellation and Refunds

California cancellation window. If the Property is in California and the reservation is confirmed at least 72 hours before check-in, Guest may cancel without penalty for at least 24 hours after confirmation. Management will return all amounts paid, including optional-service fees, to the original payment method within 30 days.

Direct-booking policy. After the California cancellation window, you may cancel a direct booking for a full refund if Management receives written notice at least 5 full days before check-in. Cancellations received later are nonrefundable, except as required by law or stated in the checkout offer. A reservation made through a booking platform follows that platform’s cancellation terms, subject to rights that cannot be waived.

If Management cannot provide the Property before check-in, Management may offer a comparable substitute. Guest may decline the substitute and receive a refund of all amounts paid. Except where the law provides otherwise, that refund is Guest’s sole monetary remedy for pre-arrival unavailability.

5 Property Unavailable During the Stay

If fire, flood, government order, utility failure, environmental condition, or another event outside the parties’ reasonable control makes the Property unlawful or materially unsafe to occupy, the parties may end the stay. Management will refund the lodging charges for unused nights. Ordinary weather, travel disruption, or an amenity outage that does not make the Property materially unsafe or uninhabitable does not create an automatic refund. Management will act reasonably to restore essential services and will provide any remedy required by law.

6 Check In Check Out and Holdover

Guest may enter only after the check-in time and must fully depart by the check-out time. An unapproved late departure may result in reasonable costs, including disrupted cleaning or a displaced reservation. If Guest remains after 12:00 p.m. without written approval, Management may also charge up to one-half of the applicable nightly rate when that amount reasonably reflects the resulting loss. Guest must return all keys, remotes, parking passes, and access devices.

7 Occupancy, Visitors, Events, and Neighborhood Rules

Overnight occupancy, day visitors, and vehicles may not exceed the limits in the Reservation Details or any stricter permit limit. Guest may not hold or advertise a party, wedding, reception, reunion, commercial event, filming, or gathering open to people outside the approved group without a separate written event agreement. Guest must comply with all laws, permit conditions, posted Property Rules, association rules, and reasonable instructions from Management or public officials.

Quiet hours are 10:00 pm to 8:00 am, seven days a week. Outdoor amplified sound is prohibited during quiet hours and at any other time required by local law. Sound may not be audible outside the Property during quiet hours, and exterior sound may not exceed 60 dB where that limit applies. Guest must promptly correct a disturbance after notice. Disorderly, unlawful, or nuisance activity that interferes with neighbors is prohibited.

8 Noise Monitoring and Security Devices

The Property uses privacy-conscious sound-level monitors at the locations disclosed in the listing or Property Rules. These devices measure decibel levels and do not record or transmit conversations. Any exterior security cameras and their locations must be disclosed in the listing or Property Rules. Management does not use cameras in interior living or sleeping areas. Guests may not cover, disconnect, or tamper with a lawful safety, sound, security, pool, or utility device.

9 Cleaning and Condition at Departure

The required cleaning fee covers ordinary turnover cleaning and laundering of provided towels and linens. It does not cover damage, excessive soil, biohazards, smoke or pet remediation, unusual trash removal, or cleaning required due to prohibited conduct. Guest should place trash in the designated receptacles, rinse dishes and place them in the dishwasher, clean spills promptly, and leave the home generally picked up.

Please do not move furniture. If furniture is moved and not returned safely, Guest may be charged $50 per labor hour reasonably required to restore it. Do not use bath and pool towels to clean spills. Guest is responsible for the reasonable repair, cleaning, or replacement cost of permanently stained or damaged surfaces, linens, towels, furniture, or other items, subject to the Damage Protection section.

10 Maintenance Repairs and Reporting

Guest must promptly report a safety issue, malfunction, leak, damage, or missing item and allow reasonable access for inspection or repair. Report a condition visible at arrival within 24 hours when practical, but this request does not waive rights concerning a latent or later-occurring condition. Management will respond as reasonably practical. Guest may not hire a contractor, order a repair, or incur an expense on Management’s behalf without written approval, except emergency services needed to protect life. Management may charge Guest for unauthorized or needless service calls caused by Guest at reasonable actual cost.

11 Utilities, Supplies, Internet, and Amenities

Management provides electricity, water, septic or sewer service, internet or cable if listed, and an initial supply of toilet paper, paper towels, dish soap, laundry detergent, hand soap, dishwasher detergent, and trash bags. Internet, cable, appliances, and recreational amenities can experience interruptions. Management does not guarantee uninterrupted service, but will use reasonable efforts to address reported problems. No refund is due for a minor or temporary interruption unless required by law or expressly promised in writing.

12 Pool Spa and Hot Tub Safety

A pool, spa, or hot tub is an optional amenity. Guests and all users assume the ordinary risks of use and must follow posted rules. Children and anyone unable to swim safely must be continuously supervised by a responsible adult. A person with a medical condition, who is pregnant, or who has used alcohol or impairing medication should consult appropriate medical guidance and avoid use when unsafe. No glass is permitted in the pool or spa area.

Spa or hot-tub heating is included where provided. Guest must follow the posted controls and may not alter equipment. Optional pool heating, where available, costs $75 per day for each day of the reservation and must be requested at least 24 hours before arrival. Guest is responsible for the reasonable actual cost of draining, cleaning, or repairing a pool, spa, or hot tub after contamination, misuse, or damage by the group.

13 Pets and Assistance Animals

No pet or animal is permitted without advance written approval. Management may approve up to two housebroken pets for $75 per pet per stay for stays under 30 nights and $100 per month for stays longer than 30 nights. Guest remains responsible for animal damage, waste, excessive cleaning, noise, and injury. This pet policy does not limit rights for service animals or other assistance animals when required by applicable law. No pet fee is charged for a service animal, although Guest remains responsible for damage caused by the animal on the same basis as damage caused by a person.

14 No Smoking or Vaping

Smoking and vaping are prohibited inside the Property and on balconies and room patios. They are permitted only in a designated outdoor area, if one is provided, away from doors and windows. Guest is responsible for the reasonable actual cost of smoke or odor remediation, cleaning, damaged items, and documented loss of use caused by a violation.

15 Property Damage Protection and Guest Responsibility

No refundable damage or security deposit is collected. Management obtains a third-party Property Damage Protection Plan for the reservation for Guest’s benefit. For covered accidental physical damage occurring during the stay, Guest’s payment responsibility is waived up to an aggregate of $3,000 per reservation, but only to the extent the damage is eligible and accepted under the Plan.

Guest must report accidental damage promptly, protect the Property from further loss, provide truthful information, and reasonably cooperate with the claim. Management will not charge Guest merely because a claim is submitted or because the Plan denies a claim for a reason unrelated to Guest. Management may charge only documented amounts for which Guest is responsible under this agreement.

• Guest remains responsible for damage above $1,500 per item, and the $3,000 aggregate Plan limit.

• Guest remains responsible for intentional, reckless, fraudulent, dishonest, or criminal acts and theft or missing items.

• Guest remains responsible for carpet or flooring damage; permanent stains; smoke, vapor, odor, or pet damage; excessive cleaning; biohazards; and pool, spa, or hot-tub contamination.

• Guest remains responsible for damage or costs arising from unapproved pets, occupancy, visitors, events, service providers, commercial activity, or other prohibited conduct.

• Guest remains responsible for government, association, parking, noise, or other third-party fines or charges caused by Guest or the group, plus Management’s documented response costs.

• Guest remains responsible for loss of use, unauthorized expenses, and any exclusion stated in the Plan summary presented at checkout.

• Plan information is available at https://allurahomes.com/damagewaiver. The Plan is not travel insurance or personal liability insurance for Guest unless its written terms expressly say so.

16 Documented Additional Charges and Card Authorization

Guest authorizes Management and its payment processor to charge the payment method used for the reservation for unpaid rent or optional services and for documented amounts Guest owes under this agreement, including uncovered damage, missing items, excessive cleaning, unauthorized pets, smoke remediation, late departure, occupancy or parking violations, and third-party fines caused by the group. This authorization is limited to amounts allowed by law and the payment provider’s rules.

Management will provide written notice describing the charge and reasonable supporting material, such as photos, receipts, invoices, or a vendor estimate. When practical, Management will send notice before processing a post-stay charge and will identify post-stay claims within 30 days after departure. Guest may ask a good-faith question or provide contrary information. Nothing in this agreement waives nonwaivable billing or dispute rights.

17 Access and Emergencies

Management and its representatives may enter at reasonable times for inspection, maintenance, repair, delivery, or to address a reported concern, using reasonable notice when practical. Management may enter without advance notice in an emergency, when there is a reasonable concern for personal safety, to prevent property damage, or when required by law. Guest must follow evacuation, shelter, fire-safety, and other lawful emergency instructions.

18 Personal Property and Travel Insurance

Guest is responsible for personal property brought to the Property. To the fullest extent permitted by law, Management is not liable for loss, theft, or damage that Management did not cause. This limitation does not apply to Management’s fraud, willful misconduct, violation of law, or liability that cannot legally be waived. Guest is encouraged to obtain travel insurance and personal property or renter’s insurance appropriate for the trip.

19 Responsibility for Injury Damage and Claims

Guest is responsible for injury, death, property damage, fines, liens, and reasonable expenses to the extent caused by Guest’s or the group’s negligence, intentional misconduct, unlawful activity, or material breach of this agreement. Guest will defend and indemnify Management against third-party claims to that same extent. Guest has no duty to indemnify Management for Management’s negligence, gross negligence, willful misconduct, fraud, violation of law, or any other responsibility that cannot legally be shifted.

20 Material Violations and End of Occupancy

A material violation includes exceeding occupancy or parking limits, an unapproved party or event, unlawful or dangerous activity, significant nuisance or noise after warning, smoking, an unapproved animal, tampering with safety or monitoring equipment, refusing lawful access, or material misrepresentation. Management may deny entry or terminate occupancy for a material violation and require the group to leave, using only procedures permitted by law. Guest will not receive a refund for unused time caused by Guest’s material breach except where the law requires one.

21 Governing Law Disputes and Attorneys Fees

California law governs this agreement. Any court proceeding must be brought in a court with jurisdiction in the county where the Property is located, unless consumer law requires another venue. Before filing suit, the parties will make a good-faith effort to resolve the issue through written communication. In an action on this agreement, the prevailing party may recover reasonable attorneys’ fees and costs when allowed by law.

22 Notices Electronic Acceptance and Records

Notices may be delivered through the booking platform, by email to the address used for the reservation, or by another method the parties use in writing. By selecting the acceptance box and completing checkout, Guest intends to sign this agreement electronically and agrees that electronic records and signatures may be used. Management will make a completed copy available by download or email. The checkout record may include the accepted agreement version, date and time, reservation number, typed name, email address, and technical evidence used to attribute the acceptance.

23 Entire Agreement Severability and No Waiver

This agreement, the completed Reservation Details, the cancellation terms displayed at checkout, the Property Rules provided before acceptance, and any signed addendum are the entire agreement. If platform terms conflict with this agreement, mandatory platform terms govern a platform booking; otherwise, the more property-specific written term governs. A material change requires written agreement. If a provision is unenforceable, it will be limited or removed to the minimum extent necessary, and the rest remains effective. A delay or failure to enforce a term once does not waive it later. This agreement binds permitted successors, but Guest may not assign it.

Guest Acceptance

By selecting I Agree and completing checkout, Guest confirms that Guest has reviewed the Reservation Details, the cancellation policy, the Property Rules, and this agreement; understands that no refundable damage or security deposit is collected; understands the limits and exclusions of the $3,000 Property Damage Protection Plan; and authorizes documented additional charges as stated in section 16.